Through proper care and maintenance of the healthcare environment, healthcare environmental services technicians play an essential role in patients’ experience of care, as well as, ensuring patient safety and satisfaction. Today’s healthcare environmental services teams strive to go beyond cleaning, disinfecting, and caring for the environment. They seek to create clean and quiet healing atmospheres that lead to improved outcomes. But in order to achieve these quality outcomes, healthcare environmental services technicians must be well-trained and demonstrate competence in a number of key areas.